At Darcy Leaves, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or not what you ordered, we’re here to help.
Eligibility for Return
Returns are accepted within 1–3 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.
How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your order number, a description of the issue, and a photo if applicable. Our team will review your request and provide return instructions.
Refund Process
Once we receive the returned item and verify its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the method arranged during the return confirmation.
Exchanges
If you received the wrong item or a defective product, we will arrange for a replacement after confirming the issue.
If you have any questions or need further assistance, contact us at [email protected]. We’re happy to help.